Services

I offer two distinct services. Here’s how I can help.

• Technical Writing and Documentation
• AI Consulting for Small Business

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Technical Writing and Documentation

I’ve been writing technical documentation for enterprise software since 1993. Most recently, I led documentation for Oracle Cloud Native Environment, a complex, multi-product platform covering Kubernetes, container orchestration, and cloud-native infrastructure.

I work on a contract and project basis for technology companies that need experienced help with:

• Documentation strategy and information architecture
• Installation guides, administration guides, CLI references, release notes, upgrade guides
• DITA XML structured authoring and single-sourcing
• Documentation modernisation (migrating legacy toolchains to Git/DITA workflows)
• AI product documentation: I’ve built and tested AI systems, so I understand what I’m writing about

See my GitHub projects for hands-on examples including fine-tuned LLMs and a RAG system built against real documentation.

See the portfolio for examples of my work.

A note for engineering teams:

I test what I document. I’ve written Terraform and Ansible scripts that were later adopted by Oracle Support teams. I’ll work directly with your engineers, raise issues early, and deliver documentation that holds up under real use.

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AI Consulting for Small Business

You’ve probably heard a lot about AI lately. Some of it sounds exciting, some of it sounds complicated, and most of it sounds like it’s for big companies with big budgets. It’s not.

The right AI tools can save a small business owner hours every week on things like replying to enquiries, following up with customers, organising information, and handling the admin that eats your evenings.

I help you figure out what’s worth automating, which tools are right for your situation, and I set it up so it actually works. You don’t need to become a tech person.

What I can help with:

• Finding out where AI could save you the most time (we start with a simple conversation, not a sales pitch)
• Setting up AI-powered automations for emails, scheduling, customer communications, and more
• Connecting your existing tools (your booking system, your CRM, your inbox) so they work together
• Creating custom web applications: save yourself the ongoing costs of a big SaaS application by building one that’s exactly and only what you need (see GitHub projects for examples)
• Training AI on your specific business: your products, your pricing, your tone, so it responds like someone who actually knows your business rather than a generic chatbot
• Building systems where AI can search and answer questions from your own documents, manuals, or knowledge base
• Teaching you and your team to use AI tools confidently day-to-day, including developer tools like Claude, VS Code, and Git for those who want to go further
• Reviewing and refining your automations as your business changes

How it works:

Step 1: Discovery call (free, 30 minutes) We talk about your business and where you’re losing time. No commitment, no jargon.

Step 2: Recommendations I send you a plain-English summary of what I think would help most, and what it would cost.

Step 3: Implementation I set it up. I show you how it works. You get on with running your business.